HL Experts (“we,” “us,” “our,” or “HL Experts”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and contacting us.

1. Information We Collect

We may collect information you voluntarily provide to us, including:

- Name

- Email address

- Phone number

- Business information

- Website and domain information

- GoHighLevel account information necessary to provide services

- Information submitted through forms, surveys, or service requests

- Billing and payment-related information

- Other information you provide when communicating with us

We may also automatically collect basic technical information such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We may use the information we collect to:

- Provide and manage our services

- Set up and configure GoHighLevel accounts and systems

- Provide automation, CRM, website, funnel, and technical support

- Assist with A2P 10DLC registration and related submissions

- Communicate with you regarding your projects or service requests

- Process payments and manage transactions

- Respond to inquiries and support requests

- Improve our website, services, and client experience

- Maintain security and prevent unauthorized activity

- Comply with applicable legal and regulatory requirements

3. GoHighLevel and Third-Party Services

Depending on the services requested, we may need to access or work with third-party platforms such as GoHighLevel, Zapier, Twilio, domain providers, email providers, payment processors, and other software platforms.

Information shared with or accessed through these platforms may also be subject to their respective privacy policies and terms.

4. A2P 10DLC Information

If you request A2P 10DLC registration assistance, we may collect and submit business information, website information, messaging details, contact information, and other documentation required for the registration process.

We use this information only as necessary to provide the requested service and assist with the applicable registration or submission process.

HL Experts does not guarantee approval of A2P 10DLC registrations. Final approval decisions are made by the applicable carriers, messaging providers, or registration authorities.

5. How We Protect Your Information

We take reasonable measures to protect the information we handle from unauthorized access, disclosure, alteration, or misuse.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers when necessary to provide our services, process payments, operate our website, complete requested integrations, or perform other business functions.

We may also disclose information when required by law, legal process, or to protect our rights, property, or security.

7. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand website usage, improve functionality, and provide a better user experience.

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

9. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain information.

To make a privacy-related request, contact us using the information below.

10. Third-Party Links

Our website or services may contain links to third-party websites or platforms.

HL Experts is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party service you use.

11. Children's Privacy

Our services are not directed toward children, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable requirements.

Any updates will be posted on this page with the revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can contact us at:

HL Experts
Email: [email protected]
Website: hlexpert.org