1. Agreement

By accessing our website or purchasing, requesting, or using any service provided by HL Experts (“we,” “us,” “our,” or “HL Expert”), you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.

2. Services

HL Experts provides GoHighLevel setup and support, CRM management, workflow automation, websites and funnels, email and SMS automation, technical support, A2P 10DLC registration assistance, and related virtual assistance and operational services.

The specific services provided will depend on the scope agreed upon with the Client.

3. Project Scope

Before work begins, the Client and HL Experts may agree on the services, deliverables, pricing, and expected timeline.

Requests outside the agreed scope may require additional fees or a separate agreement.

4. GoHighLevel Services

HL Experts may assist with GoHighLevel account setup, sub-account configuration, pipelines, workflows, calendars, forms, surveys, funnels, websites, CRM management, email and SMS automation, integrations, and related technical tasks.

The Client remains responsible for the information, content, business decisions, and instructions provided to HL Experts.

5. A2P 10DLC Registration Assistance

HL Experts provides assistance with A2P 10DLC registration and submission.

Our service may include reviewing required information, preparing or submitting registration details, configuring applicable GoHighLevel settings, and providing setup guidance.

HL Experts does not guarantee approval of any A2P 10DLC registration. Approval decisions are made by the applicable messaging providers, carriers, or registration systems.

The Client is responsible for providing accurate and complete business information and ensuring that their messaging practices comply with applicable laws and platform requirements.

6. A2P Pricing

A2P 10DLC registration assistance is priced at $140 per sub-account, unless otherwise agreed in writing.

Third-party platform, carrier, registration, messaging, or other applicable fees are separate and are not included unless specifically stated.

7. Cancellation of Submission

If the Client wishes to cancel or withdraw a service submission, project, or request after work has commenced, the Client must provide HL Experts with at least 30 days' written notice.

Cancellation requests must be sent to [email protected].

If cancellation occurs after HL Experts has already started work, fees for work already completed may still apply.

For A2P 10DLC submissions, cancellation after preparation or submission has begun does not automatically qualify for a refund. Third-party fees are also subject to the refund policies of the applicable provider.

8. Client Responsibilities

The Client agrees to:

- Provide accurate and complete information.

- Provide necessary account access and permissions.

- Respond to requests for information in a timely manner.

- Review and approve deliverables when required.

- Ensure that their business activities and marketing practices comply with applicable laws and regulations.

- Maintain ownership and responsibility for their GoHighLevel and third-party accounts.

Delays caused by missing information, unavailable access, or delayed Client responses may affect project timelines.

9. Account Access and Security

When providing HL Experts with access to GoHighLevel, websites, domains, email accounts, or other platforms, the Client authorizes HL Expert to access those systems only as reasonably necessary to perform the agreed services.

The Client is responsible for maintaining appropriate account ownership and security.

10. Payments

The Client agrees to pay all applicable fees according to the agreed pricing and payment terms.

Work may be paused or suspended if required payments are not received.

11. Refunds

Refund eligibility depends on the service purchased and the amount of work already completed.

Services that have already been performed, submitted, configured, or completed may not be eligible for a refund.

Third-party fees are generally non-refundable unless the applicable third-party provider offers a refund.

12. Timelines and Delays

Project timelines are estimates and may depend on Client responsiveness, third-party platforms, approval processes, technical issues, or other circumstances outside HL Expert's reasonable control.

HL Experts will make reasonable efforts to complete work within the agreed timeframe.

13. Revisions

Revisions must remain within the original agreed scope of work.

Requests that substantially change the original scope may require additional fees or a new agreement.

14. Third-Party Services

HL Experts may use or work with third-party platforms and services, including GoHighLevel, Twilio, Zapier, domain providers, email providers, payment processors, and other software.

HL Experts is not responsible for outages, policy changes, pricing changes, account restrictions, approval decisions, or other actions taken by third-party providers.

15. Compliance and Legal Responsibility

HL Experts provides technical and operational assistance but does not provide legal advice.

The Client remains responsible for ensuring that their business, website, marketing, communications, and messaging practices comply with applicable laws, regulations, and third-party platform policies.

16. SMS and Messaging Responsibility

The Client is responsible for obtaining appropriate consent before sending SMS or other marketing communications and for following applicable messaging laws, regulations, and carrier requirements.

HL Experts may assist with technical configuration but does not assume responsibility for the Client's messaging practices.

17. Intellectual Property

Unless otherwise agreed in writing, the Client retains ownership of materials and content supplied by the Client.

Upon full payment, Client-specific deliverables created specifically for the Client may be provided for the Client's use, subject to any applicable third-party software licenses or restrictions.

HL Experts retains ownership of its pre-existing systems, templates, processes, methods, workflows, and general know-how.

18. Confidentiality

HL Experts will take reasonable steps to keep Client information confidential and will not intentionally disclose confidential information to unauthorized parties except when required to provide the agreed services or when legally required.

19. Results and Performance

HL Experts will perform services professionally and make reasonable efforts to complete the agreed work.

However, HL Experts does not guarantee specific business results, lead volumes, sales, revenue, conversion rates, deliverability, A2P approval, or other performance outcomes unless expressly agreed in writing.

20. Limitation of Liability

To the extent permitted by applicable law, HL Experts will not be responsible for indirect, incidental, consequential, or business losses resulting from the use of our services or third-party platforms.

21. Client-Induced Issues

HL Experts is not responsible for issues caused by inaccurate information, unauthorized changes, misuse of systems, third-party account restrictions, policy violations, or changes made by the Client or another third party.

22. Service Suspension

HL Experts may suspend services when necessary due to non-payment, security concerns, misuse of services, violation of these Terms & Conditions, or other circumstances that materially affect the ability to provide services.

23. Termination

Either party may terminate an ongoing service arrangement subject to the applicable cancellation requirements and any agreed contract terms.

Any outstanding fees for completed work or services already provided remain payable.

24. Changes to These Terms

HL Experts may update these Terms & Conditions from time to time.

Updated terms will be posted on this page with a revised “Last Updated” date.

25. Governing Law

These Terms & Conditions shall be governed by the applicable laws of the jurisdiction agreed upon between HL Experts and the Client.

Any specific governing jurisdiction should be confirmed in writing where required.

26. Entire Agreement

These Terms & Conditions, together with any written service agreement, proposal, quotation, or other written agreement between HL Experts and the Client, constitute the agreement governing the applicable services.

If there is a conflict between these Terms & Conditions and a specific written service agreement, the specific written agreement will control for that service.

27. Contact

For questions regarding these Terms & Conditions, please contact:

HL Experts

Email: [email protected]

Website: hlexpert.org